Privacy Policy

We as a company (“SIA Baltijas Pakalpojumi” hereinafter referred to as “FalixNodes” and “Falix”) will always maintain the highest possible data privacy for our customers, this Privacy Policy document tells you how Falix collects and maintains your data and how we use it.

If you have any questions or concerns about our model Privacy Policy, damage prevention, data collection and other cases related to your data, contact us at [email protected].

The Privacy Policy applies only to our online services, valid only for users registered on our websites. This Privacy Policy does extend to any official services listed in this document, including: our website, applications and official non-monetary support services.

At the moment of registration at our services, you, as a user, will agree with our User Agreement, therefore accepting our listed Privacy Policy, Refund Policy and Cookies Policy document.

Collected Information

By registering on our site and accepting our terms, you agree to submit the following information when registering: e-mail address, IP address upon registration, IP address upon last login, country of entry and Discord user ID (when registering via the Discord service).

By concluding a payment on our services, you consent to submit the following information: bank card details, billing address, Company name (business only), VAT number (business only), country, first and last name. All this information will be used for payments made in Billing Panel.

We follow a standard mode of collecting essential data, this information is stored as your IP addresses, User Agent, Internet Service Provider (ASN), country and time stamp. It will be used only for analysis, security purposes and control by Cloudfare. This information and few others are also handled by Google Analytics for mass identification of website visitors. This collected information will be handled accordingly to Cloudflare’s Privacy Policy and Google’s Privacy Policy.

Usage of your information

Our data collection can be used in different ways, including:

• Provide improvements to the structure of our websites.
• Development of products of interest to the users.
• Communication methods, also including our official support modality.
• Preventing fraud and false accusation of identity.
• Send e-mails for user confirmation, important announcements, security alerts, support and marketing if consent from user has been received.

Privacy Policy changes or updates

We have full right to update our User Agreement, Privacy Policy, Cookie Policy, and Refund Policy at any time. Any changes made to our policies will take effect on our services within 24 hours of being updated.

Third Party Data Management

After providing consent through consent management platform (CMP), we will process your data and cookies according to your selected choice. In case of consent, our third party partners may place cookies in your browser for analysis, security and/or tracking. It is possible to receive more information on how cookies will be used in our consent management platform.

We use a third party to provide monetization technologies for our site. You can review their privacy and cookie policy Snigel’s Privacy Policy

We use a Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the adverts of its own advertising networks. You may opt out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their privacy policy. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

Note that Falix has no access to or control over these cookies that are used by third-party providers.

User Cookies Management

Our systems will use cookies to save user preferences, themes, language settings and/or login information. You will have the right to reject cookies data submissions to our third-party vendors. All cookies created for our services may be deleted by users at any time.

We may place essential first-party cookies for security and function purposes. It will not be used to track you across the internet in any way.

Our partner, Cloudflare, may place third-party cookies for analysis and security purposes. It is possible to receive more information on how those cookies will be used at Cloudflare’s Cookie Policy.

Accordingly to your given consent through consent management platform (CMP), our partners may place third-party cookies for analysis, security or tracking purposes. It is possible to receive more information on how cookies will be used in our consent management platform.

General Data Protection Regulation (GDPR)

In accordance with the GDPR, we will store necessary user data, monitor and recording it, always requesting the user’s permission to send information to other sources.

All users have the right to:

• Accessing your personal data. Confirming that we are in compliance with our regulations.
• Readjust your data. You have the full right to readjust your data or complete your details, either by account settings page or by support.
• Erase your data. You have the right to delete your data from our services.
• Restrict your data. You have the right to ask for restriction of your data, only under certain exceptions.
• Redirect your data. You have the right to redirect your data to you or other organizations, with some exceptions.

California Consumer Privacy Act (CCPA)

In accordance with the CCPA, we will always ask permission from our users to send their data to other partner companies, and users who fall under the CCPA’s jurisdiction are eligible to:

• Not receive discriminatory treatment of our service. We have no right to discriminate against our users as to pay for inferior services or treatment for not agreeing to provide their personal information.
• Delete their data. Users can delete their personal information without any objections from our services.
• Collect their data. Users will be able to collect their personal information from our services, request information from whom it was sent and reformulate this personal information.

Preference Portal

If you wish to change your preferences, click this link to launch our preference portal: You can change your privacy settings by clicking the following button: Manage Consent.

Additional information or Assistance

We invite you to discuss your collected data in more detail exercised in this document contacting us at [email protected], or by our official support team on Falix Forum.

Please contact us at [email protected] if you want to:

• Access your personal data. Confirming that we are in compliance with our regulations.
• Readjust your data. You have the full right to readjust your data or complete your details.
• Erase your data. You have the right to delete your data from our services.
• Restrict your data. You have the right to ask for restriction of your data, only under certain exceptions.
• Redirect your data. You have the right to redirect your data to you or other organizations, with some exceptions.

Legal Information: Entity: SIA Baltijas Pakalpojumi (registration number: 40203476615) Mailing Address: Matīsa iela 61 - 21, Rīga, Latvija, LV-1009 Contact Information: [email protected]