1. Legal binding on User Agreement
- When You agree to our User Agreement, you are agreeing to be as first part of User Agreement which means you must follow your part of User Agreement and We are agreeing to be second part of User Agreement which means we also must follow our port of User Agreement.
- We have the right to cancel your User Agreement consent (by deleting account and services) at any time if we are believing we should do that. If it happens, we will refund the paid amount of the active services which you are currently using.
- When You bind to our User Agreement, You will follow your Country laws and our business country laws to comply with the best experience with our (Latvia) laws and yours laws. If you provide any law which does not meet our User Agreement, we will forcefully change the User Agreement.
3. Agreement change
- We have rights to change the User Agreement and You must follow the new copy of User Agreement after 1 day of the publish. We will notify you about the new copy of User Agreement in our discord group broadcast channel.
4. FalixNodes Account
- To create the FalixNodes Account at our website, You must be 13 years or above.
- To purchase the FalixNodes services, You must be 18 years or above however, You may purchase with your Parents permission, please consult with your Parents before purchasing.
- You take the liability on the FalixNodes. You must understand you will take liability if anyone made an action on your account or any other action which was made by another person - not you. If you detect that someone hacked your account or did any kind of action in your account, You must contact us within 2 days for a future solution.
- We have full rights to suspend, terminate or do any other action to your account if we count that is required to do.
- Your account must have valid details by a valid person (You) including Email address, Address and other information.
5. Cancelling the service
- When you cancel the service, you agree that You no longer can claim the refund or continue the service. If you select about You want to cancel the service as soon as possible, Your service will be terminated within 1-2 workdays. If you select something You want to cancel on the 30th day of your service month, then it will be terminated on the 30th day of your service month.
- If you meet the refund policy, you have rights to open the support ticket to cancel service and get a refund however you will no longer be able to purchase our services.
- We do not take liability on any data loss if you cancel the service, make sure to backup your data before requesting the cancellation.
- All services and websites are “AS IT IS”, We do not provide any liability for any losses, hacking, or any other liability which could be. The liability is in your hands.
7. Forbidden Actions
- You are not allowed to do forbidden actions such as cryptocurrency mining, hacking, brute force, overloading, or any other kind of action which can harm customers or FalixNodes website/services.
8. Payment Gateways
- You are not allowed to chargeback or ask the refund in our Payment Gateways (E.g PayPal, other) since the chargeback fee will be too high to manage and it is possible to solve the issue via our Refund Policy by ourself (You as Customer and Us as Service Provider). You also cannot chargeback or ask for refund in our Payment Gateways if you’ve received promised service. Any chargeback or Payment Gateways refund will terminate your FalixNodes account and your services, you will no longer be able to recover your account or services unless You’ll pay us the chargeback fee + Service paid amount + 10% Fee due to Chargeback situation.
9. Inactivity System
- You are required to login to our client panel (client.falixnodes.net) at least ONCE within 13 DAYS. If you will not login within that timeline, we will delete your current servers due to Inactivity reason and you will no longer be able to recover it.
- This Inactivity system applies to everyone which is in game panel and client panel (gp.falixnodes.net & cp.falixnodes.net)
- You are not allowed to resell our services or claim our services as yours. If you will do that, you will be terminated and you will no longer be able to use or receive services from us. This category do not take into enforce if you use reseller package(-s) (e.g. Reseller Website Hosting)
11. Support from FalixNodes
- We are offering the support guaranteed time to all of our customers however free customers do not get guaranteed time when we will reply/solve your problem. If you are a paid customer (billing.falixnodes.net) then the issue should be fixed within 86 hours and response should be received within 24 hours.
- You consent about whether we will save the messages and attachments which you sent to us to improve our support agent experience and your experience.
- If You do not want to, we would save your ticket messages or attachments, please write the notice to our email [email protected] with your ticket number and your email address.
- You are not allowed to swear against our support agents or do any other action which support agents would not like. If this happens then you will no longer be able to use the support.
12. Downtime & Maintenance
- If we will do any Maintenance, we will make sure to post the scheduled maintenance times at our broadcast (discord group), in that time you agree about we have rights to make the maintenance till 48 hours and we have no right to refund you if the refund reason was maintenance.
- If there is any downtime, we do not give any SLA credit on that nor refunds, however if it will not be solved within 24 hours you will be provided with refund.
- We will make sure to notify you about any downtime or maintenance in discord group.
13. Unmetered Services
- We provide unmetered services to our customers however it relates only to software limitation. This means you will not be metered by our software limitation however you can reach to the hardware cap.
- If you have more questions about unmetered services, make the ticket on the discord group.
14. Copyright/Trademark/Original Notice
- We are not affiliated with Mojang AB, Discord, Inc, or any company which owns the game or product which we provide services for. Please use our support, not their.
- Our official website is falixnodes.net. Any other website with similar or same design, infrastructure or system are not affiliated by us! Be aware of scammers which claim to be falixnodes or use similar/same infrastructure as us. If you found one, please report it to us immediately so we could take the legal action.
- If you got scammed by companies which pretend to be FalixNodes, we cannot refund you or do any money back to you since we are not the one which got money, however we could be able to give you additional services to our infrastructure, please make the ticket if it happened to you. It must include the payment receipt to the scam company.