Privacy Notice

Effective 4 June 2024

Entity

SIA Baltijas Pakalpojumi (UR 40203476615)
Legal & Mailing Address: Matīsa iela 61 - 21, Riga, Latvia, LV-1009
VAT Number: LV40203476615
Managing Director: Niks Zalāns ([email protected])

Contact Information

Legal Email: [email protected]

Entity, hereinafter referred to as “us,” “our,” “we,” “Falix,” “FalixNodes,” “SIA Baltijas Pakalpojumi,” has published this document in accordance with GDPR and other relevant data protection laws. We are committed to safeguarding our customers’ data to the highest standards and ensuring that we only process what is necessary to provide quality service.

If you have any concerns, please forward them to our legal team at [email protected]. We provide self-service account management software Dashboard’s profile settings & Billing’s profile settings to enable our customers to modify their own data. If it is not possible to use this software, please forward your notice to add, change, or delete data, or any other requests, to our legal team.

As part of our onboarding process, the privacy notice is attached to our User Agreement as a mandatory appendix and becomes active upon your first website visit, account registration, use of our services, or interaction with us. You have the right to opt out of the data we collect about you, except for the data necessary to provide you with the service.

You are only allowed to agree to this notice if you are at least 13 years old (or of the minimum age required by your country’s regulations) or if consent is given by the holder of your parental responsibility.

Amendments

We reserve the right to update our Privacy Notice with new partners, data collection or other changes by posting an notice on our website.

Collected Information

We will collect the following information upon account registration:

Your provided email address
Your IP address and the geo-location of the IP address
Your social media username/tag (e.g., Discord user ID)
Registration entry timestamp

We will collect the following information upon account login entry:

Your IP address and the geo-location of the IP address
Login entry timestamp

We will collect the following information upon payment:

Your provided first, middle, and last name
Your provided email address
Your provided company name (optional)
Your provided street address, city, state (optional), postcode, and country
Your provided VAT number (optional)
Your provided security question
Your IP address and the metadata and geo-location of the IP address
Your provided payment details (full data is stored by our payment processors, we have partial access to the data)
Registration entry timestamp
Payment entry timestamp

Software-specific Information

As a hosting company, we are required to store data provided by you to ensure the runtime of your service. This data is stored on machines owned by us or on machines leased through our partners.

We may use the data to provide you with features on our website, including but not limited to, world manager, player manager, mods manager, and plugins manager.

We do not share this information with external partners, except as necessary to operate the service for you.

Third Party Collections

Cloudflare Inc - Essential partner for security and performance improvements for our website. All data sent to our website will be reviewed and forwarded by Cloudflare. Review Cloudflare’s Privacy Policy
Google Inc. or Google Ireland Limited - Partner for detailed statistics of our website & mail services. Your activities are pseudonymized, recorded and stored by Google. Your IP address will be anonymized. Review Google’s Privacy Policy
Snigel Web Services Ltd - Partner to deliver advertisements, record analytics and fraud protection. You may opt out certain data collection through our Consent Management Platform (CMP). Review Snigel’s Privacy Policy
Hetzner Online GmbH - Our leasing partner for Germany location of our services. Software-specific data may be stored with them. Review Hetzner’s Privacy Policy
Ovh Hosting Limited - Our leasing partner for Singapore & Australia location of our services. Software-specific data may be stored with them. Review OVH’s Privacy Policy
Infraly, LLC - Our partner for datacenter services in US. Software-specific data may be stored with them. Review Hosturly’s Privacy Policy
netcup GmbH - Our partner for mail services. Your sent e-mail to us might be stored with them. Review Netcup’s Privacy Policy
Stripe, Inc. - Our partner for payment processing. Your transactions may be handled by them. Review Stripe’s Privacy Policy
Revolut Bank UAB - Our partner for payment processing and bank services. Your transactions may be handled by them. Review Revolut’s Privacy Policies

Usage of your information

Our data collection can be used in different ways, including:

Provide improvements to the structure of our websites.
Development of products of interest to the users.
Communication methods, also including our official support modality.
Preventing fraud and false accusation of identity.
Send e-mails for user confirmation, important announcements, security alerts, support and marketing if consent from user has been received.

If your local data protection laws require it, we will ask for your consent before sending information to other sources.

You have the right to:

Accessing your personal data. Confirming that we are in compliance with our regulations.
Readjust your data. You have the full right to readjust your data or complete your details, either by account settings page or by legal team.
Erase your data. You have the right to delete your data.
Restrict your data. You have the right to ask for restriction of your data, only under certain exceptions.
Redirect your data. You have the right to redirect your data to you or other organizations, with some exceptions.
Not receive discriminatory treatment of our service. We have no right to discriminate against our users as to pay for inferior services or treatment for not agreeing to provide their personal information.

Our partner, Snigel, provides a platform to modify your consent for advertising purposes. It will ask for your consent upon your first website visit.

You may also change your consent at any time by clicking the button below:

Manage Consent

Cookies

Our systems may use cookies to save user preferences, themes, language settings, combat fraud, store login information, and perform other site functions. Our placed cookies are not used to track you and are not sent to other sources. All cookies created for our services can be deleted by you at any time.

Our partners may place third-party cookies. You can find our partners’ cookie policies and ways to opt out in our third-party collections category.

According to your given consent through the consent management platform (CMP), our partners may place third-party cookies for analysis, security, or tracking purposes. You can receive more information on how cookies will be used in our consent management platform.

Information Transfer

We reserve the right to transfer personal data to another company under the following circumstances:

Affiliated Companies: We may share your personal data with other companies within the same corporate group as us, to the extent necessary to provide our services and ensure the seamless operation of our business.
Business Transactions: In the event that we are involved in a merger, acquisition, sale of assets, or other business transaction, your personal data may be transferred to the acquiring company or entity. We will ensure that the acquiring company agrees to use your personal data in a manner consistent with this Privacy Policy.

In both scenarios, the transferred data will be subject to the same privacy and security obligations outlined in this Privacy Notice. We will notify you of any significant changes in ownership or control of your personal data.

Disputes

You can exercise your right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data is illicit.

Falix