Important Update: Changes to Our Currency Policy

We're transitioning to EUR-only payments to ensure sustainable and quality service.

Effective immediately: All new purchases will be processed in Euros (EUR) only.

Our Decision Explained

We've recently taken a hit due to the drop in USD to EUR exchange rates, which has led to a significant loss in our sales value. Since most of our expenses are in EUR and we're based in the EU, accepting USD means we lose around 10–15% per transaction. Because of that, we've made the difficult decision to stop accepting USD for new customers. Going forward, payments will need to be made in EUR.

Why We're Making This Change

As a company based in the European Union with most of our operational expenses in Euros, we've been significantly impacted by the recent fluctuations in the USD to EUR exchange rates. The declining exchange rate has resulted in a substantial reduction in our revenue value when converting USD payments to EUR.

When accepting USD payments, we've been losing approximately 10–15% per transaction due to:

Exchange Rate Losses: The volatile and declining USD to EUR exchange rate directly impacts our revenue.
Currency Conversion Fees: Each transaction incurs additional fees from payment processors.
Financial Processing Overhead: Managing multiple currencies increases our administrative costs.

What This Means For You

If you're a customer using payment methods in currencies other than EUR, don't worry! Most payment processors will automatically handle the currency conversion for you:

Credit/Debit Cards: Your card issuer will automatically convert your local currency to EUR at the time of purchase.
PayPal: PayPal will handle the currency conversion during checkout.
Other Payment Methods: Most payment gateways provide built-in currency conversion services.

Note: Your payment provider may apply their own conversion fees. We recommend checking with your bank or payment provider for details on their foreign currency transaction policies.

For Existing Customers

This change primarily affects new purchases. If you're an existing customer with active subscriptions billed in USD, you'll receive a separate communication about how this affects your renewal payments.

Looking Forward

We understand that this change may cause some inconvenience, and we apologize for that. However, this decision is necessary to ensure we can continue providing the high-quality game hosting services you expect from Falix at fair and sustainable prices.

This change allows us to:

Maintain Competitive Pricing: By avoiding exchange rate losses, we can keep our prices competitive.
Invest in Infrastructure: More stable revenue allows us to continually improve our server infrastructure.
Provide Better Support: Financial stability means we can invest more in customer support and service quality.
Develop New Features: Allocate more resources to developing new features that benefit all users.

Questions or Concerns?

Our support team is here to help. Don't hesitate to reach out if you have any questions or concerns about these changes.

Conclusion

Thank you for your understanding and continued support as we make this necessary change to ensure the sustainability of our service. We remain committed to providing the best game hosting experience possible and appreciate your cooperation during this transition.

- The Falix Team