All new purchases will be processed in Euros (EUR) only.
Our Decision Explained
We've recently taken a hit due to the drop in USD to EUR exchange rates, which has led to a significant loss in our sales value. Since most of our expenses are in EUR and our team is based in the EU, accepting USD means we lose around 10–15% per transaction. Because of that, we've made the difficult decision to stop accepting USD for new customers. Going forward, payments will need to be made in EUR.
Why We're Making This Change
As a company based in the European Union with most of our operational expenses in Euros, we've been significantly impacted by the recent fluctuations in the USD to EUR exchange rates. The declining exchange rate has resulted in a substantial reduction in our revenue value when converting USD payments to EUR.
When accepting USD payments, we've been losing approximately 10–15% per transaction due to:
- Exchange Rate Losses: The volatile and declining USD to EUR exchange rate directly impacts our revenue.
- Currency Conversion Fees: Each transaction incurs additional fees from payment processors.
- Financial Processing Overhead: Managing multiple currencies increases our administrative costs.
What This Means For You
If you're a customer using payment methods in currencies other than EUR, don't worry! As outlined in our billing integration update, most payment processors will automatically handle the currency conversion for you:
- Credit/Debit Cards: Your card issuer will automatically convert your local currency to EUR at the time of purchase.
- PayPal: PayPal will handle the currency conversion during checkout.
- Other Payment Methods: Most payment gateways provide built-in currency conversion services.
Your payment provider may apply their own conversion fees. We recommend checking with your bank or payment provider for details on their foreign currency transaction policies.
For Existing Customers
This change primarily affects new purchases. If you're an existing customer with active subscriptions billed in USD, you'll receive a separate communication about how this affects your renewal payments.
Looking Forward
We understand that this change may cause some inconvenience, and we apologize for that. However, this decision is necessary to ensure we can continue providing the high-quality game hosting services you expect from our premium hosting plans at fair and sustainable prices.
This change allows us to:
- Maintain Competitive Pricing: By avoiding exchange rate losses, we can keep our prices competitive.
- Invest in Infrastructure: More stable revenue allows us to continually improve our server infrastructure.
- Provide Better Support: Financial stability means we can invest more in customer support and service quality.
- Develop New Features: Allocate more resources to developing new features that benefit all users.
Conclusion
Thank you for your understanding and continued support as we make this necessary change to ensure the sustainability of our service. We remain committed to providing the best game hosting experience possible and appreciate your cooperation during this transition.
Frequently Asked Questions
Why did Falix switch to EUR-only payments?
As an EU-based company with expenses in Euros, accepting USD resulted in 10-15% losses per transaction due to exchange rate fluctuations and conversion fees. Switching to EUR ensures sustainable pricing and continued service quality.
Can I still pay if my currency is not EUR?
Yes. Most payment processors (credit cards, PayPal) automatically convert your local currency to EUR at checkout. Your bank or payment provider may apply a small conversion fee.
Will my existing USD subscription be affected?
Existing customers with active subscriptions will be transitioned to EUR pricing at the equivalent rate. Current subscription pricing remains locked in during the transition period.
Does Falix offer alternative payment methods?
Falix accepts payments through credit/debit cards and PayPal, with automatic currency conversion. All plans use simple monthly billing with no hidden fees.
Host Your Server with Falix
Our EUR-based pricing keeps rates competitive and sustainable. Whether you need a free plan or premium hosting, Falix offers transparent pricing with no hidden fees.
- Free plan available - Start hosting without spending a penny
- Premium plans from EUR 11.00/month - Scale when you're ready
- Transparent EUR pricing - No hidden conversion fees
- Global server locations - Low latency for players worldwide
- Full file access & FTP - Complete control over your server
Ready to get started? Create your server now or check out our free hosting plan.